Privacy Policy
Last updated: 01/09/2025
Estel Herbs & Therapys Holistic Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Information We Collect
We may collect and process the following information:
● Personal identification (name, email, phone number, address).
● Health and medical information (shared during consultations and treatment).
● Payment and billing details.
● Website usage data (cookies, IP address, browser type).
2. How We Use Your Information
We use your information to:
● Provide holistic consultations, treatments, and follow-up care.
● Process orders, payments, and product deliveries.
● Respond to enquiries and appointment bookings.
● Improve our website, services, and patient experience.
● Comply with legal and regulatory obligations.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
● Consent – where you have given clear permission.
● Contract – to fulfil a consultation or product order.
● Legal obligation – to meet regulatory or tax requirements.
● Legitimate interest – for business improvement and marketing (where appropriate).
4. Data Sharing & Third Parties
We do not sell your data. We may share your information with:
● Healthcare practitioners within our clinic for continuity of care.
● Service providers (e.g., payment processors, website hosting).
● Legal or regulatory authorities, if required by law.
5. Data Retention
We keep your information only as long as necessary for the purposes collected, or as required by law (e.g., medical records retained for regulatory timeframes).
6. Your Rights (UK GDPR)
You have the right to:
● Access your personal data.
● Correct or update inaccurate data.
● Request erasure (“right to be forgotten”).
● Restrict processing.
● Data portability.
● Object to certain processing (e.g., marketing).
● Withdraw consent at any time.
To exercise these rights, please contact us at: info@estelherbsandtherapys.co.uk
7. Security of Your Information
We implement appropriate technical and organisational measures to protect personal data
from unauthorised access, loss, or misuse.
8. Cookies
Our website uses cookies to enhance user experience and collect analytics. You can
manage cookies via your browser settings.
9. Contact Us
If you have any concerns about your data, contact us:
Estel Herbs & Therapys Holistic Clinic
141 Burngreave Road, Sheffield, S3 9DL
0114 343 4434
info@estelherbsandtherapys.co.uk
www.estelherbsandtherapys.co.uk
If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk