Shipping Policy:
1. Processing time
– Orders are typically processed within 3-4 business days after payment confirmation.
2. **Shipping Methods:**
– We offer standard and expedited shipping options through Royal mail.
– Standard shipping usually takes 5-7 business days, while expedited shipping delivers within 2-3 business days.
3. **Shipping Rates:**
– Shipping costs are calculated at checkout based on the weight and destination of the order.
– Free shipping may be available for orders above a certain value.
4. **International Shipping:**
– International shipping is available, with delivery times varying based on the destination.
– Customers are responsible for any customs duties or taxes imposed by their respective countries.
5. **Tracking Information:**
– Tracking details will be provided once the order has shipped, allowing customers to monitor the delivery status.
6. **Delivery Issues:**
– In the event of a lost or delayed shipment, we will work with the carrier to resolve the issue promptly.
– Please notify us within a specified timeframe for any missing or damaged items.
7. **Returns and Exchanges:**
– Refer to our Returns Policy for information on returning or exchanging products.
8. **Contact Information:**
– For any shipping-related inquiries, contact our customer support team at info@estelherbsandtherapys.co.uk or +447467814941.
9. **Holiday Shipping:**
– During peak seasons, there might be delays; customers will be informed of any anticipated delays on the website.
10. **Shipping Restrictions:**
– Some products may have shipping restrictions based on location or local regulations.
Please review this policy carefully before making a purchase. If you have any questions, feel free to reach out to our customer support team.
Returns
At Herbs and Therapy Uk we have a NO refund or exchange policy due the nature of the item we sell.
Refunds and exchange only applies to wrong or faulty orders. The customer has to contact us within 24 hours of receiving the order, otherwise we would assume the order is well intact.
The item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@estelherbsandtherapys.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, if there is a mistake unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@estelherbsandtherapys.co.uk and send your item to: 141 Burngreave Road, Sheffield, South Yorkshire, S3 9DL., United Kingdom.
Gifts
If the item was marked as a gift when purchased and there is a defect and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product with defect you should mail your product to: 141 Burngreave Road, Sheffield, South Yorkshire, S3 9DL, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.